Customer Service

Our customer service agents are all US based and available 7 days a week via email. We offer unlimited customer support for the life of your unit. Customer service is available by phone Monday through Friday 9am - 5pm Pacific time. If you do not reach a live agent, please leave a message and your call will be returned promptly.

 

What is your warranty and return policy?

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We warranty our toning unit against manufacturing defect for a full year after the date of purchase. Please note that our warranty is tracked via point of purchase. If you purchase your toning unit from an unauthorized dealer then your unit may no longer be covered. Our reusable probes are covered for 6 months from the date of purchase. We recommend that you replace your probe every 6-12 months, depending on use. If your toning unit stops going above 10 mA's then it is time to replace your probe. Due to the very broad set of factors that every user is dealing with including age, weight, previous injury, and dedication to use, we cannot guaranty results, only that our product will work as described or it will be replaced free of charge. We cannot accept returns of our toning unit or probes under any circumstance. All sales are final. With your purchase we offer unlimited support for the life of your product and our experienced staff is available by phone or email to answer any questions that may arise. 

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REPLACEMENTS WILL NOT BE SHIPPED OUTSIDE THE US. Warranty issues will receive a prorated refund.

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Payment Methods

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Credit / Debit Cards  / FSA, MSA, HSA Debit

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Shipping Policy

 

*** As of 05/01/2026 we are not currently shipping to Canada or other international destinations.  When shipping becomes more stable we will look into opening this back up.

Orders placed before 1pm Pacific time, Monday through Friday, will ship the same day. Orders placed outside of these times will ship the next business days. All items are sent via USPS.  

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Note:

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1) All packages are fully insured for loss or damage. However, a loss of package due to incorrect shipping information provided by the customer is not covered.  In the event that an incorrect shipping address is provided, once the item has been returned to K-fit Headquarters, it will only be reshipped once the cost of re-shipping has been paid in full by the customer.

2) Please DOUBLE check that you have provided the correct address. Please make sure to include your UNIT # or APARTMENT # if you have one. The leading cause of items being returned/lost is due to an insufficient/wrong address.

3) K-fit Kegel Toner is not responsible for any delays once the packages has been handed off to the USPS but will make every effort to assist in resolving the delay.

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*Use of our products in a professional setting voids all warranties. All products are intended for a single user only.*

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